General Questions

I found out I could save $75 on my car insurance by switching to another insurance company. I told my previous company that I no longer needed my insurance, and asked it to refund my money for the 10 months still left on my policy. To my great shock, the insurer penalized me $100 on my refund. Now, I end up LOSING money instead of saving! Is the insurance company allowed to do this?...  More

While I was away on vacation, my insurer sent me a letter by registered mail saying my property insurance was being cancelled due to "non-payment of premium." By the time I picked up the letter at the post office three weeks later, the cancellation had already taken effect. So now I'm without insurance! Are insurance companies allowed to cancel policies whenever it suits them?...  More

I know I need to have insurance for my home and car, but it's costing me a bundle! How can I save money on my insurance without skimping on the coverage?...  More

I've been faithfully paying my insurance premiums all these years and have never had a claim - until recently. My house was burglarized and my television and VCR were stolen. It will cost $1, 000 to replace them, so I was planning to make a claim for that amount. But now I realize that I have a $500 deductible on my policy. That means I have to pay $500 of the claim, so I'll only get $500 from the insurance company...  More

I work from home as a software consultant. An acquaintance asked if I would install some new computer equipment for her. I did it as a favour, since I don't normally do that kind of work. She paid me a small fee for my time. A few weeks after I had completed the installation, she booted up her computer and -- alas -- it crashed. She says the computer store told her all its computers are checked...  More

After the well-publicized collapse of Confederation Life, I am concerned about how safe my homeowners and automobile insurance money is, especially if I have a claim and the company goes bankrupt before I get paid. Would I still get my money?...  More

My husband died recently, and I'm wondering what to do about his insurance. He owned a car, and the house policy is in his name. Will the insurance cover anyone else who may be driving the car? Is the house still covered?...  More

If all my belongings were destroyed in a fire, how would the insurance company know what I owned so that it could replace them?...  More

My family was the victim of a house fire recently. Fortunately, no one was injured, but our house has to be repaired, and we will have to live elsewhere for several weeks. I know the insurance will cover the cost of the repairs, but how do we pay for all our extra living expenses in the meantime?...  More

I asked my broker why my neighbour pays a different amount for his homeowner insurance than I do. He said it was due to the "underwriting." What on earth does that mean?...  More

I recently started using the Internet, and was amazed to discover all the sites on the World Wide Web offering to quote on my insurance, or even sell it to me online! I found a really good price on a homeowner’s policy, but is it safe to shop for insurance over the Internet?...  More

I recently had some valuable jewellery stolen in a break-in at my home. I called the insurance company to report it and they said they would send an "adjuster" to investigate my claim. What exactly does an adjuster do, and what should I expect?...  More

I recently had an insurance claim for $1, 000, and I had to pay $500 of it myself because that was my "deductible." I thought I bought insurance so I wouldn't have to pay for losses myself. What gives?...  More